SharePoint files moved into root folder

Tech Trek – 2016 January

PROBLEM –
Users reporting that files are missing in their respective child folders, and eventually being moved into the root folder of the document library.

TROUBLESHOOTING –

1. Identify if the affected SP 2013 site/library is being accessed via SharePoint Workspace (formerly Groove) client and your content is not over these file restrictions.
2. Make sure that the following patch is applied for Workspace 2010 client
   SharePoint Workspace 2010 hotfix – February, 2012
   https://support.microsoft.com/en-us/kb/2597939
3. To temporarily address the automatic transfer into the root folder –
   Set Offline Client Availability to No under Advanced Settings for the affected Document Library.

RESOURCES –

• Synchronize SharePoint content with SharePoint workspace
• Manage lists and libraries with many items